General Information
These Terms and Conditions (hereinafter referred to as "Terms") govern the use of services provided through the website https://umbracare.net/ (hereinafter referred to as the "Website").
Using this Website, you agree to comply with and be bound by these Terms.
Company Information
UC Piotr Bach, registered in the Central Register and Information on Economic Activity (CEIDG) of the Republic of Poland, maintained by the Minister responsible for the economy.
NIP: PL5422823620
REGON: 146421889
ul. Spokojna 7, 15-715 Bialystok, Poland
Email: contact@umbracare.net
Services
The Website provides professional IT services. Detailed descriptions of services are available on the Website.
Payments
Clients can pay for ordered services via:
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Bank transfer
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External payment system imoje, operated by ING Bank Śląski S.A. with its registered office in Katowice.
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Payment links provided on the Website.
Payment details for bank transfer:
Bank: ING Bank Śląski
Account Number (IBAN): PL98 1050 1823 1000 0092 5739 6243
SWIFT/BIC: INGBPLPW
Invoices will be issued upon completion of services or as per the agreed-upon schedule.
Unless specified otherwise, all prices, including applicable taxes, are provided in EUR, USD, or PLN.
Prices for products can be negotiated individually with the customer.
The estimated minimum and maximum transaction amount is 750 EUR.
Refund Policy
Refunds are considered on a case-by-case basis. If unsatisfied with the service, please get in touch with us within 14 days of service delivery to discuss potential resolutions.
Right to Withdraw
Consumers and Entrepreneurs with Consumer Rights have the right to withdraw from the contract in writing without giving any reason within 14 days from the date of conclusion of the contract by the Act of May 30, 2014 (Journal of Laws 2014, item 827, as amended).
The right also applies to Entrepreneurs with Consumer Rights who enter into a contract directly related to their business activity when the contract's content indicates that it is not professional for them based on the subject of their business activity.
Return Costs
If the right of withdrawal is exercised within 14 days, the buyer bears the cost of returning the service (if applicable).
Complaint Procedure
UC Piotr Bach is responsible for confirming the provided services to the agreement.
Complaints can be submitted in writing via email to contact@umbracare.net. They will be reviewed within 14 days of receipt.
If the complaint is submitted by an Entrepreneur with Consumer Rights who made a purchase related to their business activity but which does not have a professional nature, they are entitled to the same rights as consumers under applicable consumer protection laws.
In case of a dispute regarding complaints, the customer has the right to seek alternative dispute resolution mechanisms or refer the case to the competent consumer protection authorities.
Limitation of Liability
UC Piotr Bach is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services provided. The maximum liability for any claim shall not exceed the amount paid for the service.
Governing Law
These Terms are governed by and construed by the laws of Poland. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Bialystok, Poland.
Amendments
We reserve the right to amend these Terms at any time. Any changes will be posted on this page, and you must review these Terms periodically.
Warranty and Guarantee Information
A manufacturer's warranty may cover products or services offered through the Website if applicable. If no explicit warranty is stated, services are provided "as is."
Right to File Complaints and Claims
Customers can file complaints via email at contact@umbracare.net. Complaints will be addressed within 14 days. If the resolution is unsatisfactory, consumers may refer the case to the President of the Office for Personal Data Protection (PUODO) or other competent authorities.
Contact Information
For any questions regarding these Terms, please get in touch with us at:
Email: contact@umbracare.net
Address: ul. Spokojna 7, 15-715 Bialystok, Poland